Returns & Exchanges

At Koala, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial period and a straightforward return process for all our furniture and bedding. If your new piece doesn't fit your space perfectly, we will help you arrange a return or exchange for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Item

  Disassemble your furniture if necessary and place it back in its original packaging to ensure it stays protected during transit.

• 3.
  Schedule a Pickup

  Choose a convenient time for our carbon-neutral delivery partners to collect the item directly from your doorstep at no extra cost.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned item, we will process your full refund back to your original payment method within 5-7 business days.